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SHIPPING & RETURNS
What is Flat Rate shipping?
If you choose our flat rate domestic shipping rate, our fulfillment center will choose how to ship your package, based on numerous variables. The cost of flat rate shipping can range from $7.00 to $15.00, depending on two factors:
- The weight of your order (the lighter it is, the lower the flat rate option)
- The size of your order (orders over $150 have a discounted shipping option to the Lower 48 USA)
Any order that includes model rocket engines must choose the flat rate shipping option. Model rocket engines must be shipped by USPS Ground Advantage. If you select UPS Ground, FedEx Ground, USPS Priority, or USPS Express, it will still ship via Ground Advantage per US law.
Your flat rate order could be shipped any of the following ways:
- Final delivery: United States Post Office
- Package Size Requirements: All small sizes, some larger sizes
- Destination Availability: 50 states, AA, AE, AP, Guam, Puerto Rico, and US Virgin Islands
- PO Boxes: allowed
- Final delivery: UPS
- Package Size Requirements: Any size
- Destination Availability: Lower 48 states
- PO Boxes: not allowed
- Final delivery: FedEx
- Package Size Requirements: Any size
- Destination Availability: Lower 48 states
- PO Boxes: not allowed
- Final delivery: USPS
- Package Size Requirements: Any size
- Destination Availability: Lower 48 states
- PO Boxes: not allowed
If any of these shipping methods are an issue at your address, please be sure that you choose your specific shipping method at checkout. Parkflyers.com is not responsible for undeliverable packages and you will be charged another shipping fee if we need to re-send your package to a different address or via a different method. Parkflyers.com does not ship with signature required.
Our shipping rates, within the continental U.S. are calculated by using the standard carrier rate tables. We take the weight of the items in your cart and calculate the cost for transport from our zip code, 08049 to yours. To see how much shipping will be, simply add the items you want to the shopping cart and type your zip code in the appropriate field. This method will only work for USA customers. You will see your exact total including the shipping and handling charge. To compare pricing, you may choose either UPS, Fed Ex or USPS or you can choose our Flat Rate shipping. If you choose Flat Rate shipping, we ship the best and cheapest way possible (PO boxes excluded). For larger orders in the USA, we highly recommend UPS or FedEx. On smaller packages, USPS is often cheaper and faster. Parkflyers also offers our flat rate shipping option anywhere in the USA. This applies to all orders up to 149.99 -- after that it is free! If you want items to ship to your PO Box, you must choose priority mail.
Alaska, Hawaii, FPO and APO must choose Priority Mail.
Parkflyers.com ships all non-flammable paints and glue to FPO and APO addresses.
In order to see your shipping total you must add the items you want to the shopping cart, then proceed to checkout. When you are done filling in your shipping and billing info on the next page, you will see your shipping options before you have to pay for the order. Please note you will be responsible for customs charges and any other fees associated with your order once it's received in your country. Parkflyers.com is not responsible or liable for any import fees, tariffs or postal charges added by the receiving country for picking up your package.
Orders that are shipped to countries outside the United States may be subject to import taxes, customs tariffs, and fees levied by the destination country or the shipping company. These charges are the customer's responsibility and will be billed by the delivery company. We have no control over these charges and are unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order; for an estimate of these fees, which vary by region, contact the customs office in your area. When customs-clearance procedures are required, they can cause delays beyond our original delivery estimates.
You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from Parkflyers.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Parkflyers.com will not honor any customer requests to devalue an invoice for purposes of lowering the duty cost to our international customers, as this is a violation of international law.
When you choose your international shipping method, you are responsible. By selecting the cheapest option, you are assuming the risk that the package may take up to 12 days, and in rare occasions, up to 14 days, to be delivered. To safeguard against the risk of a package being delayed, we always recommend selecting USPS Priority International or UPS International. These two options are both insured by the carrier and deliver very quickly - within a week or two, depending on the location.
Is Everything in Stock?
Parkflyers.com stocks all of the items shown on the website, however sometimes we have inventory count errors in our warehouse and will be unable to ship part of an order. There may be a delay in updating the website inventory to reflect available stock. If you purchase an item and we can not fulfill the order we will notify you within two business days via email. You can either receive a full refund for the item, regardless of payment method or the item can be placed on backorder to be shipped as soon as it is available. Parkflyers.com ships with a fill rate of 99.9%.
Parkflyers.com reserves the right to refuse the cancellation of any order that is already processed for any reason, including special ordering large quantities of an item from a supplier to fulfill an order. Parkflyers.com also reserves the right to cancel any order for any reason, including but not limited to, suspected credit card fraud, abuse of our policies and promotions, or harassment of our customer service associates.
The Parkflyers order and Fulfillment process.
All orders placed on the Parkflyers.com website ship within one business day. Any order placed by 12:00 PM EST will be shipped same day. Our orders are downloaded every business day at roughly 6:00 am, and again at 12:00 PM Eastern Standard Time. Any orders placed after 12:00 PM will be shipped the following business day. Your credit card will charged at the time the order is placed. If there are any problems with the order you will notified via email within one to two business days. We always recommend to customers to create an account before placing the order, this way you can track the progress of your order. If you create an account after you place the order you will not be able to track that order. You can only track order status once you are logged in and the order is placed when you are logged in. Orders are final once placed and cannot be changed.
Parkflyers has been serving customers online since 1999 with a 99.99% fill rate and outstanding ship times. We also have wholesale account plans for schools and camps, please call or email us for information on how to set up an account. Remember you save the most money when shopping directly on Parkflyers.com. Call us Monday through Friday, 11 AM to 5 PM EST. We always answer the phones -- talk to an actual person on the first try!
Toll free: 888-642-00931-800-470-8932
What is Parkflyers.com's Return Policy?
You may send all returned item(s) in salable condition within 14 days of purchase. Most of the items we sell require assembly, read the product info to make sure you are purchasing what you want. Please include a copy of the original paper work and/or order number with returned item(s). Upon our receipt of the item(s), you will receive a refund for the amount of the item(s) returned, shipping excluded. Once the returned item(s) are received, please allow seven Business Days for the credit to be processed. If we make a mistake on your order, you will not be charged return shipping. All items must be returned to the following address:
Parkflyers.com
Attn: Returns Dept.
55 Park Ave South
Lakewood NJ 08701
If your items are returned after 14 days after date of purchase you will receive a Store Credit for the amount of the items. You can use the store to shop for items on the Parkflyers.com website. Please note that the Customer is responsible for all return shipping charges, unless it's our error. We do not charge a restocking fee.
We apologize for any inconvenience, but we cannot accept returns on airbrushes, compressors, or any item made to order. We also cannot accept any returns on single bottle paints (open stock) or paint products. We cannot accept returns on clearance items or scratch and dent items.
My order already shipped but I do not want it. Can I refuse the package from the carrier?
We understand that there are many reasons why you may want to cancel an order and are happy to work with you. However, please do not refuse a package from a carrier. Contact us after the package arrives and we will arrange for a return. Refused packages returned to us are subject to a deduction from your refund due to extra charges levied on us by the shipping companies. There is never a chargeback or restock fee if you handle a return properly through our customer service desk.
What happens if an item arrives damaged?
If your box arrives damaged, you must contact Parkflyers.com within seven calendar days from delivery to put in a claim. We will contact the shipping company with the claim information, and typically within two to six business days the issue gets resolved. Call us with any questions at 888-642-0093, we are always here to help and put your concerns to rest.
If the shipping carton is damaged, do not throw away any part of the order, including the shipping carton. Take multiple photos of the damage so that we can file a claim with the shipping carriers.